ABOUT US

Last updated: 15 September 2026

nova-9 is an independent online retailer serving customers through nova-9.shop. Our aim is to deliver a clear, dependable and customer-focused online shopping experience by presenting accurate product information, transparent prices, secure payment options and practical customer support.

We clearly explain purchasing, order fulfilment and after-sales support so customers know what to expect before ordering. For that reason, important information about delivery, payment, cancellations, returns and refunds is published on our website and made available before purchase.

We work with service providers that support payment processing, order fulfilment and delivery. Unless a product page specifically says otherwise, nova-9 is the retailer rather than the manufacturer or owner of the product brand. Product names, logos and trademarks remain the property of their respective owners and are used only to identify the goods offered for sale.

If you need help choosing a product or have a question about an order, our customer care team is available using the details below.

STORE DETAILS

Store name: nova-9
Website: nova-9.shop
Email: support@nova-9.shop
Telephone: +44 7187525442
Business and customer service address: 19 Windmill Rd, Hemel Hempstead, HP2 4BJ, United Kingdom